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frequently asked questions

F.A.Q

faq

Got Any Questions?

Below are some of  the most asked questions from visitors like you on our website. We have carefully answered each one of them.
Go through them, your question might be one of them.
While we don’t have a physical storefront, our online store allows us to serve customers worldwide.
Yes, we ship our fahion wears and acessory to almost every country in the world. Shipping costs and delivery times may vary depending on your location.
Currently, We do not offer “Cash on Delivery” option at this time. Payment is required at the time of purchase to validate and process your order
Shipping times can vary depending on your location and the shipping method chosen. Please refer to our shipping information page for estimated delivery times.
We offer exchange for wrongly delivered items and defective goods only. We do not give refunds on items received in good condition
Once your order is shipped, you will receive a tracking number. You can use this number to track the status of your delivery.
We offer exchange for wrongly delivered items and defective goods only. We do not give refunds on items received in good condition.
Yes, all of our products are inspired by and designed to celebrate African heritage. We work with artisans and designers to ensure the authenticity of our designs.
We use high-quality materials that are both durable and comfortable. Our products are made with a focus on sustainability and ethical sourcing.
While we don’t offer custom tailoring at this time, we have a wide range of sizes and styles to choose from. If you have specific requests, please contact our customer service team.
You can reach us via the email address, phone number or social media handle provided here on this page.